All shipping costs are in Saudi Riyals. The basic fee is SAR 25 for orders below SAR 299. Shipping is free for orders above SAR 299 but may vary by region. Processing times and delivery vary according to the shipping address and product availability. For more details, please see our Shipping & Taxes page.
All shipping costs are in Saudi Riyals. The basic fee is SAR 25 for orders below SAR 299. Shipping is free for orders above SAR 299 but may vary by region. Processing times and delivery vary according to the shipping address and product availability. For more details, please see our Shipping & Taxes page.
Returns
Return & Exchange Policy
We want you to be completely satisfied with your purchase. If you're not, we’re happy to offer a return or exchange for eligible items. Please see the details below:
Eligibility: We are pleased to refund your Products in its original condition, with the price and packaging tags still in takt, within 14 days of the purchase date. Please ensure you provide your original receipt with the return.
How to Return Your Item:
Step 1: Ensure that the item is in its original packaging with the price tags still attached.
Step 2: Bring the item to our store or return it to us by mail along with your original receipt.
Step 3: You will receive a full refund to the original payment method once we process your return, provided the return meets our eligibility criteria.
Exchanges:
If you wish to exchange an item for a different item, you may do so within 14 days of purchase. Items must be in new condition.
Damaged or Defective Products:
If you receive a product that is defective or damaged, please contact us within 7 days of receiving your order. We will offer an exchange or a full refund depending on the situation.
We want you to be completely satisfied with your purchase. If you're not, we’re happy to offer a return or exchange for eligible items. Please see the details below:
Eligibility: We are pleased to refund your Products in its original condition, with the price and packaging tags still in takt, within 14 days of the purchase date. Please ensure you provide your original receipt with the return.
How to Return Your Item:
Step 1: Ensure that the item is in its original packaging with the price tags still attached.
Step 2: Bring the item to our store or return it to us by mail along with your original receipt.
Step 3: You will receive a full refund to the original payment method once we process your return, provided the return meets our eligibility criteria.
Exchanges:
If you wish to exchange an item for a different item, you may do so within 14 days of purchase. Items must be in new condition.
Damaged or Defective Products:
If you receive a product that is defective or damaged, please contact us within 7 days of receiving your order. We will offer an exchange or a full refund depending on the situation.
We are available from Sunday to Thursday to answer your questions from 10 am to 6 pm. Just send us an e-mail at support@dnalifestyle.sa or Call us on our customer care number 920006333
