Frequently Asked Questions

DNA is a lifestyle destination store offering a wide range
of products including electronics, gaming, fashion, beauty, home essentials,
and more. We have a strong online presence and physical stores.

We are located in Riyadh, Al Othaim mall Rabwah. We also have
several stores in Jordan.

We offer electronics, gaming gear, fashion items, beauty
products, home essentials, and much more.

You can place an order through our online store at www.dna.sa or by
visiting our physical store.

We accept Cash on
Delivery, online payments, Apple Pay, and Tamara.

Once your order is
shipped, you will receive a tracking number via email or SMS. You can use this
number to track your order on our website.

We offer a hassle-free return policy. Items can be returned
within 14 days of purchase if they are in their original condition and packaging.

To return an item, please visit our returns page on the
website and follow the instructions. You can also visit our store in Riyadh to
return items in person.

If you receive a
damaged or defective item, please contact our customer service immediately. We
will arrange for a replacement or refund.

You can contact our customer service
through the contact form on our website, by email at customer.care@dnalifestyle.sa,
or by calling our customer service number, 920006333

Yes, all our
electronics and gadgets come with a manufacturer's warranty. Please refer to
the product details for warranty information.

You can modify or cancel your order before it is shipped.
Please contact our customer service for assistance.

Yes, we offer digital
gift cards that can be purchased online and used for any product in our store.

We regularly offer promotions and discounts. Please check
our website and subscribe to our newsletter to stay updated on the latest
offers.